FAQ

We want you to smile as soon as you open a shipment from us. However if you are unhappy with your purchase the pieces can be exchanged within 30 days of invoice date for another size/color of the same piece, or for any other product. In case the new exchanged piece is of lower value than the original one, we will return the differential amount in your original mode/account of payment within next 48 hours. In case the new exchanged piece is of higher value than the original one, you will be required to pay us the differential amount before we dispatch the new exchanged piece.

The exchange will be done within 7-10 business days after receiving the piece in intact and unused condition (with the tag) from you. If the piece has been returned to us in damaged condition, we will reserve the right to not exchange it and to send the piece back to you.

These are exclusive pieces, and we may not always have another piece of what you want in exchange. In case we don’t have your desired piece for exchange , we will refund your money within 7 working days after receiving the piece in intact and unused condition.

There are some instances wherein we will not be able to take returns at all.

In case of a customized piece or any original décor/wall-art, we will not be able to take a return.

Also, already discounted pieces or pieces on offer cannot be returned for an exchange.