We want you to be happy and satisfied as soon as you open a shipment from us. However, if you are unhappy with your purchase, the pieces can be exchanged within 30 days of invoice date for another size/color of the same piece, or for any other product. In case the new exchanged piece is of lower value than the original one, we will return the differential amount in your original mode/account of payment within next 48 hours. In case the new exchanged piece is of higher value than the original one, you will be required to pay us the differential amount before we dispatch the new exchanged piece.

The exchange will be done within 7-10 business days after receiving the piece in intact and unused condition (with the tag) from you. If the piece has been returned to us in damaged condition, we will reserve the right to not exchange it and to send the piece back to you.

These are exclusive pieces, and we may not always have another piece of what you want in exchange. In case we don’t have your desired piece for exchange , we will refund your money within 7 working days after receiving the piece in intact and unused condition.

THERE ARE SOME INSTANCES WHEREIN WE WILL NOT BE ABLE TO TAKE RETURNS AT ALL:

i. In the case of a customized piece(s) or any original décor/wall-art, we will not be able to take a return.

ii. Already discounted pieces or pieces on offer cannot be returned for an exchange.

I.  REFUND IF WE ARE UNABLE TO FULFIL AN ORDER
If  we are not able to fulfil your order due to unforeseen circumstances, we will inform you about the same and begin the refund process immediately. It will take us 2 working days to process refund in the way you choose to be refunded.

    i.  An in-store credit of the same amount with a validity of 6 months within 2 working days.

    ii.  Refund to your original payment method within 2 business days plus the processing time of your ban.

    iii.  Replacement product of same or different value sent to you (please read our exchange policy to know about settling of differential amount, if any). 

In cases of exchange of items, the new item(s) will be dispatched within 7-10 business days after receiving the piece in intact and unused condition (with the tag) from you. If the piece has been returned to us in damaged condition, we will reserve the right to not exchange it and to send the piece back to you.

II.  REFUND IF YOU RECEIVE A DEFECTIVE/DAMAGED PRODUCT

In case you receive a defective/damaged product, we will honor your claim to return the defective/ damaged piece and process the refund if the claim is submitted to us within 4 days of receiving of the product.

We will take 3 days to process the claim to return/refund in case of defective/damaged products.

We will then get the defective/damaged product picked up from your address (the address you provided when purchasing from our website).

Once we receive the defective/damaged piece, we will inspect and send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If we approve your claim, then your refund will be processed within 3 days of our approval. We will refund in the following ways:

    i.  An in-store credit of the same amount with a validity of 6 months – within 2 working days
    ii.  Refund to your original payment method - within 2 working days plus the processing time of your bank
    iii.  A replacement product of same or different value sent to you (please read our exchange policy to know about settling of differential amount, if any).

Sometimes, even after we have processed and informed you about your refund in your original mode of payment, the refund may take longer or may not reflect in your account for longer period. We suggest you check with your bank or the credit/debit card company to know more.

Next contact your bank, as there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please write to us on care@loveforlinen.com

III.  REFUND FOR GIFTS

If a product that was bought and marked as GIFT and shipped directly to the recipient is found defective/damaged, please communicate to us directly about the same. We will follow the abovementioned procedure and process the refund. Once we receive the defective/damaged product from you and verify your claim as per refund policy, we will mail you the gift credit of the value of the gifted product, and you can shop directly from us.

Thank you for trusting us and our business. We value your privacy and are transparent about our privacy policy, and how we treat the information we receive from you when you shop with us at www.loveforlinen.com (hereinafter referred to as “the website”). 

We automatically collect information when you visit the website or our social media sites linked with the website. We collect this information directly and/or indirectly.

I. INFORMATION WE COLLECT DIRECTLY FROM YOU ON THE WEBSITE

When you visit the website, we automatically collect information about your device, your browser, your IP address, your time-zone, and some cookies installed on your device. As you browse the website, the information about the products/categories/pages you view is automatically collected by the website.

When you make a purchase from the website, we automatically collect the information that includes your name, billing/shipping address, pin code, payment mode information, email address, phone number and business tax number (in case of a B2B buying).

Please note: We do not collect any information about your credit/debit card number or expiry details on the website. Credit/Debit card information will be collected and processed by our online payment partner. We never collect information about your bank account details. Any transaction to and from your bank account (in case of returns/refunds) will be processed by our partner bank and your bank.

The website collects information directly from you when you provide information, post on it, or connect with our customer care. We may also collect information directly during our surveys to improve your shopping experience.

II. INFORMATION WE COLLECT INDIRECTLY ON PUBLIC SPACES OR ON A THIRD PARTY SOCIAL MEDIA SITE LINKED TO THE WEBSITE

We use Google, browser cookies, and the web to collect information about your usage of the website to improve your shopping experience. When you post on public spaces on the website or on a social media site linked to the website, we automatically collect information about your demographics, your shopping preferences, your product preferences or any other such information that you provide while browsing/using a public/social media site linked/associated to the website.

III. HOW DO WE USE YOUR INFORMATION ?

   i. To place your order on the website.   ii. Screen/filter our orders for any potential risk of fraud or fake accounts.   iii. To process your payments on website with our payment partners.   iv. To provide your order confirmation and shopping invoice on email.   v. To ship your order at the given address.   vi. To track the shipping of your order and provide you with information of the same.   vii. To facilitate a smooth shopping experience for you.   viii. To communicate with you in case of any grievances and/or feedback.   ix. To communicate and provide assistance to you over chats/mails/phone for sending you information about offers and promotions on our website.   x. To provide you with targeted, relevant and customized information/suggestions in the form of advertisements that are related to your shopping and buying behavior information that you have shared with us.   xi. To improve your shopping experience by conducting online surveys through email and/or other ways of communicating that you have shared with us for tracking the marketing campaigns of our website and of the social media sites connected to our website.   xii. To combine direct and indirect information received from you to change/improve/update our website as and when required.   xiii. To provide you with relevant offers and discounts on our website and via social media sites connected to our website. We share your information with third party vendors to process online registration process, process the payments through payment gateway, process the shipping via courier service, fulfil the orders in case of direct shipment from the vendor, respond to any procedure as directed by orders by the Government of State of Haryana in India or by the Government of India, respond to a court order or subpoena that involves the website/website partners/website customer THIRD PARTY SITES We only control the privacy policy of the website. If you click a link to any third party site(s), and are taken to their site, we shall not be responsible for their policies pertaining to your data. Please read their privacy policy carefully before sharing your information.

IV. YOU CAN OPT OUT OF OUR MARKETING EMAILS

Please write UNSUBSCRIBE in your mail and send it to us on care@loveforlinen.com to stop receiving our marketing emails.

We will take 7 working days to process your request. After you choose to opt out of our marketing mailers, we may mail you your order confirmation and invoice as and when you shop from the website.

We will also email you to inform you about your orders that are in process. Please note that the website is not intended to be used by individuals under the age of 18 years.

V. JURISDICTION

All disputes pertaining to your visit/shopping/the privacy policy of our website are strictly subjected to the privacy policy of our website as mentioned above. Any further dispute arising towards the privacy policy of our website shall be governed as and by the laws of the government of India.

Our Privacy Policy applies to all our past and present online and website visitors and shoppers. By visiting our site, you agree to our privacy policy. We will retain your data unless you ask us to delete the same.

This privacy policy has been updated on 6th of April, 2023. We may change our privacy policies if required, and we shall update the same on our website. www.loveforlinen.com is a property of LOVE FOR LINEN, a partnership firm registered under the Shop and Establishment Act, registered at C-91, Westend Heights, DLF Phase 5, Gurgaon-122009, Haryana, India.

We have partnered with very reliable and robust delivery partners, and we will work hard to hand over your products to you as fast as we can, and in perfect condition.

After your order is confirmed by us, we will take 7-10 business days to deliver the orders within India and 10-15 business days to deliver international orders. In case of any unforeseen roadblock, we will inform you immediately, and do our best to expedite the delivery.

If you want a specific size(s) tailored, do write to us before placing your order to check the feasibility. If we can fulfil your customized requirement, we may take a few extra days to deliver your customized order after it is confirmed on the website. Our goal is to deliver your products well within time, and we will stay in touch with you throughout the process.

If you need an order delivered by a particular date, please write to our customer service on care@loveforlinen.com before ordering to check the feasibility.

Orders can be cancelled within 48 hours post confirmation. After that, it will be difficult for us to cancel the order. So, please take your time to select the products you wish to purchase.

Note: The linen that you get customized becomes bespoke to you, and we immediately get to work to get it tailored for you. So we will not be able to cancel or refund once a customized order is placed and confirmed.

If an order is delayed due to the product(s) failing our quality checks, you will be informed of the same at the earliest. We will turn every stone to get you a replacement as soon as possible - either of same piece or similar one. However in such case, you will always have the choice to decide whether you want the replacement or a cancellation of the order with a refund (please read our refund process and timelines). If the said order contains multiple products, we will dispatch all the other approved pieces, and follow the abovementioned process for the unfit piece.