PRIVACY POLICY

Thank you for trusting us and our business. We value your privacy and are transparent about our privacy policy, and how we treat the information we receive from you when you shop with us at www.loveforlinen.com (hereinafter referred to as “the website”). 

We automatically collect information when you visit the website or our social media sites linked with the website. We collect this information directly and/or indirectly.

 

I. INFORMATION WE COLLECT DIRECTLY FROM YOU ON THE WEBSITE

When you visit the website, we automatically collect information about your device, your browser, your IP address, your time-zone, and some cookies installed on your device. As you browse the website, the information about the products/categories/pages you view is automatically collected by the website.

When you make a purchase from the website, we automatically collect the information that includes your name, billing/shipping address, pin code, payment mode information, email address, phone number and business tax number (in case of a B2B buying).

Please note: We do not collect any information about your credit/debit card number or expiry details on the website. Credit/Debit card information will be collected and processed by our online payment partner. We never collect information about your bank account details. Any transaction to and from your bank account (in case of returns/refunds) will be processed by our partner bank and your bank.

The website collects information directly from you when you provide information, post on it, or connect with our customer care. We may also collect information directly during our surveys to improve your shopping experience.

 

II. INFORMATION WE COLLECT INDIRECTLY ON PUBLIC SPACES OR ON A THIRD PARTY SOCIAL MEDIA SITE LINKED TO THE WEBSITE

We use Google, browser cookies, and the web to collect information about your usage of the website to improve your shopping experience. When you post on public spaces on the website or on a social media site linked to the website, we automatically collect information about your demographics, your shopping preferences, your product preferences or any other such information that you provide while browsing/using a public/social media site linked/associated to the website.

 

III. HOW DO WE USE YOUR INFORMATION ?

   i. To place your order on the website.
   ii. Screen/filter our orders for any potential risk of fraud or fake accounts.
   iii. To process your payments on website with our payment partners.
   iv. To provide your order confirmation and shopping invoice on email.
   v. To ship your order at the given address.
   vi. To track the shipping of your order and provide you with information of the same.
   vii. To facilitate a smooth shopping experience for you.
   viii. To communicate with you in case of any grievances and/or feedback.
   ix. To communicate and provide assistance to you over chats/mails/phone for sending you information about offers and promotions on our website.
   x. To provide you with targeted, relevant and customized information/suggestions in the form of advertisements that are related to your shopping and buying behavior information that you have shared with us.
   xi. To improve your shopping experience by conducting online surveys through email and/or other ways of communicating that you have shared with us for tracking the marketing campaigns of our website and of the social media sites connected to our website.
   xii. To combine direct and indirect information received from you to change/improve/update our website as and when required.
   xiii. To provide you with relevant offers and discounts on our website and via social media sites connected to our website. We share your information with third party vendors to process online registration process, process the payments through payment gateway, process the shipping via courier service, fulfil the orders in case of direct shipment from the vendor, respond to any procedure as directed by orders by the Government of State of Haryana in India or by the Government of India, respond to a court order or subpoena that involves the website/website partners/website customer THIRD PARTY SITES We only control the privacy policy of the website. If you click a link to any third party site(s), and are taken to their site, we shall not be responsible for their policies pertaining to your data. Please read their privacy policy carefully before sharing your information.

    IV. YOU CAN OPT OUT OF OUR MARKETING EMAILS

    Please write UNSUBSCRIBE in your mail and send it to us on care@loveforlinen.com to stop receiving our marketing emails.

    We will take 7 working days to process your request. After you choose to opt out of our marketing mailers, we may mail you your order confirmation and invoice as and when you shop from the website.

    We will also email you to inform you about your orders that are in process. Please note that the website is not intended to be used by individuals under the age of 18 years.

     

    V. JURISDICTIONILS

    All disputes pertaining to your visit/shopping/the privacy policy of our website are strictly subjected to the privacy policy of our website as mentioned above. Any further dispute arising towards the privacy policy of our website shall be governed as and by the laws of the government of India.

    Our Privacy Policy applies to all our past and present online and website visitors and shoppers. By visiting our site, you agree to our privacy policy. We will retain your data unless you ask us to delete the same.

    This privacy policy has been updated on 6th of April, 2023. We may change our privacy policies if required, and we shall update the same on our website. www.loveforlinen.com is a property of LOVE FOR LINEN, a partnership firm registered under the Shop and Establishment Act, registered at C-91, Westend Heights, DLF Phase 5, Gurgaon-122009, Haryana, India.