REFUND POLICY

I.  REFUND IF WE ARE UNABLE TO FULFIL AN ORDER
If  we are not able to fulfil your order due to unforeseen circumstances, we will inform you about the same and begin the refund process immediately. It will take us 2 working days to process refund in the way you choose to be refunded.

    i.  An in-store credit of the same amount with a validity of 6 months within 2 working days.

    ii.  Refund to your original payment method within 2 business days plus the processing time of your ban.

    iii.  Replacement product of same or different value sent to you (please read our exchange policy to know about settling of differential amount, if any). 

In cases of exchange of items, the new item(s) will be dispatched within 7-10 business days after receiving the piece in intact and unused condition (with the tag) from you. If the piece has been returned to us in damaged condition, we will reserve the right to not exchange it and to send the piece back to you.

 

II.  REFUND IF YOU RECEIVE A DEFECTIVE/DAMAGED PRODUCT

In case you receive a defective/damaged product, we will honor your claim to return the defective/ damaged piece and process the refund if the claim is submitted to us within 4 days of receiving of the product.

We will take 3 days to process the claim to return/refund in case of defective/damaged products.

We will then get the defective/damaged product picked up from your address (the address you provided when purchasing from our website).

Once we receive the defective/damaged piece, we will inspect and send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If we approve your claim, then your refund will be processed within 3 days of our approval. We will refund in the following ways:

    i.  An in-store credit of the same amount with a validity of 6 months – within 2 working days
    ii.  Refund to your original payment method - within 2 working days plus the processing time of your bank
    iii.  A replacement product of same or different value sent to you (please read our exchange policy to know about settling of differential amount, if any).

Sometimes, even after we have processed and informed you about your refund in your original mode of payment, the refund may take longer or may not reflect in your account for longer period. We suggest you check with your bank or the credit/debit card company to know more.

Next contact your bank, as there is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please write to us on care@loveforlinen.com

 

III.  REFUND FOR GIFTS

If a product that was bought and marked as GIFT and shipped directly to the recipient is found defective/damaged, please communicate to us directly about the same. We will follow the abovementioned procedure and process the refund. Once we receive the defective/damaged product from you and verify your claim as per refund policy, we will mail you the gift credit of the value of the gifted product, and you can shop directly from us.