Orders can be cancelled within 48 hours post confirmation. After that, it will be difficult for us to cancel the order. So, please take your time to select the products you wish to purchase.

Note: The linen that you get customized becomes bespoke to you, and we immediately get to work to get it tailored for you. So we will not be able to cancel or refund once a customized order is placed and confirmed.

If an order is delayed due to the product(s) failing our quality checks, you will be informed of the same at the earliest. We will turn every stone to get you a replacement as soon as possible - either of same piece or similar one. However in such case, you will always have the choice to decide whether you want the replacement or a cancellation of the order with a refund (please read our refund process and timelines). If the said order contains multiple products, we will dispatch all the other approved pieces, and follow the abovementioned process for the unfit piece.